Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nabiistpe@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nabiistpe@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nabiistpe@gmail.com.

RETURN & REFUND POLICY

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return or exchange under the following conditions.

Eligibility

• Returns must be requested within [7] days of receiving your order.
• Items must be unused, unwashed, with original tags and packaging intact.
• Sale items and [made-to-order / pre-order] items are [non-returnable / final sale].

How to request a return

• Contact us at nabiistpe@gmail.com with your order number and reason for return.
• We will respond with return instructions within [2-3] business days.

Refunds

• Once we receive and inspect the returned item, refunds will be processed to the original payment method within [7-14] business days.
• Original shipping fees are non-refundable unless the item is defective or incorrect.

Return shipping costs

• Customers are responsible for return shipping unless the item is defective or we shipped the wrong item.

Exchanges

• For size or color exchanges, please contact us. Exchanges are subject to stock availability.
  

退換貨政策

我們希望您對購買的商品感到滿意。若您不完全滿意，可依以下條件申請退貨或換貨。

退換貨資格

• 需於收到商品後 [7] 日內提出申請。
• 商品需未經使用、未經清洗，並保持吊牌與原包裝完整。
• 特價商品與[訂製／預購]商品[恕不退換／為最終銷售商品]。

如何申請退換貨

• 請來信 nabiistpe@gmail.com，並提供訂單編號與退換貨原因。
• 我們將於 [2-3] 個工作天內回覆退貨指示。

退款說明

• 我們收到並檢查退回商品後，將於 [7-14] 個工作天內以原付款方式退款。
• 除商品瑕疵或出貨錯誤外，原運費恕不退還。

退貨運費

• 除商品瑕疵或出貨錯誤外，退貨運費由顧客自行負擔。

換貨說明

• 尺寸或顏色換貨請與我們聯繫，換貨需視庫存狀況而定。